Call Summary
2026-07-02 0 customers · 0 connected · 0s
2026-07-01 0 customers · 0 connected · 0s
2026-06-30 6 customers · 8 connected · 32m30s
Hugh Odonnell
+16156043843 • 1820 Lombardy Ave, Nashville, TN, 37215 • 1 connected • 1m25s
OUT calls
5:35 PM 1m25s
Call details
OUTBOUND · 1m25s · NEUTRAL
Tree service informationCustomer outreach and communicationfree estimatecompany experienceCommunication options (text, call)
AI SummaryA representative left a voicemail after a missed call, offering a free estimate for tree work and suggesting that the prospect could start a chat or call back. The message indicated the marketer had referred the prospect and that the service provider would follow up to provide guidance and pricing. No appointment was set during the call; the next step is for the prospect to text the number or return the call for further discussion.
CustomerHi, this is Hugh O'Donnell, I'm sorry that I missed your call, please leave your name
Customerand number.
CustomerI'd be glad to get back to you as soon as I can.
CustomerThank you.
JoeMr. Yu O'Donnell, this is Joe Lombardo with the Certified Arborist Tree Service.
JoeI got a text from the marketer and he told me that you might need to have some
Joetree work done or to get some good advice. We'd be happy to give you a free
Joeestimate.
JoeI'm the first line of defense to make sure that our customers get the
Joebest service then 40 years in the business and I'm the director of
JoeI'll be back at my desk if you'd like you can text me at this
Joenumber and we can start a chat or I can call you.
Gary Norris
+16159697806 • 186 Medearis Dr, Old Hickory, TN, 37138 • 2 connected • 13m34s
OUT calls
1:33 PM 8m42s3:25 PM 4m52s
Call details
OUTBOUND · 8m42s · NEGATIVE
Tree removal estimatetree healthtree removal advicecompany background and locationscheduling and pricing
AI SummaryThe caller discussed two dead trees near a house and requested a price estimate over the phone. The agent explained pricing factors, including scheduling, emergencies, and a minimum price, and suggested the caller send photos for an on-site review by Mike; the caller agreed to have Mike or his scheduler follow up. The next steps involved the caller sending pictures and awaiting a price from Mike’s team, with a follow-up call arranged.
CustomerHello?
JoeHello, is this Mr. Norse?
JoeThis is Joe.
CustomerYeah, Joe. Are you the one texting me?
JoeI just texted you just a minute ago.
CustomerOkay.
JoeAnd have you talked to some other tree guys?
CustomerI think I've talked with your company
Customerabout a month ago,
Customerbecause they asked me to send pictures, and I sent pictures,
JoeOK.
Customerbut I've
Customernever heard anything back. Are you local and not still?
JoeYes, we sure are.
JoeSo let me just see if I can refresh your memory.
JoeDid you talk to a guy named Cowboy or okay, well, tell me about your trees.
CustomerI can't remember.
CustomerHe had to go outside,
JoeI'll help you with it.
Customerhe had to go outside
Customerand take different pictures of the trees,
Customerwhich is a lot of trouble.
CustomerAnd I sent them to him, but he never got back with me.
CustomerOr exact, what is the name of your company?
JoeSo did you say you had a lot of trouble taking pictures?
CustomerWell, to me is a lot of trouble to have to go through that.
CustomerYou know, it's hard to get a 30 foot tree in one picture
Customerand then take pictures of how round they are.
JoeOkay.
CustomerWhat about the last, what's the name of your company?
JoeThe name of the company is the certified arborist tree service where we've been in
JoeNashville for several, for many years. I don't want to say forever, just about 10
Joeyears.
CustomerOkay, what part of that sort are you in?
JoeWell, you know, where we're at is we moved our office, you know,
Joein our home place up there toward, um, um, in the Northern part.
JoeWhat happened is, uh, my name is Joe Lombardo.
JoeI was the owner of the company and I've moved up here to Salt Lake City, Utah,
CustomerOh, okay.
Joecompany that run, the man that runs the company, his name is Mike
JoeMcDonald.
JoeHe's actually purchased a company from me.
JoeAnd so I'm just taking calls for him because I have a lot of experience.
Customerokay.
JoeI know a lot about trees and doing it for 40 years.
JoeAnd so I'm just trying to help out and I'm, you know, so
CustomerWell, I kind of, I don't see how you can give me a price over the phone,
Customerbut these are two trees,
Customerthey're about a foot in diameter,
Customerthey're about 30 foot tall,
Customerand they're about 15 foot from my house,
Customerand they're both dead.
CustomerThey look strong, they look, they look strong, they look good, but I know they are both dead.
Joeyeah, so,
Joeso do you just want them pruned or you want to take
Joethem down?
JoeYeah.
CustomerNo, take them down.
JoeOkay.
JoeI'm trying to take if I can hear you better.
CustomerSo how could you give a price without looking at them?
JoeOh, now, now I can hear you.
JoeI, I fixed the audio on my phone.
CustomerOh, okay.
JoeNow I won't have to sound like I don't have a brain cell.
JoeOkay.
JoeSo, so you said you have to be, so I kind of need you to go over it again if you will.
JoeI'll make sure we got it.
CustomerOkay.
JoeAnd you just need, you want to get them trimmed
Joeor you want an estimate to see if they're in good health?
JoeAll they're dead, okay.
CustomerNo, they are dead.
CustomerThey are definitely, they are dead.
CustomerThey're about 30 feet tall,
Customermaybe a little more.
CustomerThey're about 12 inches in diameter and they're about 15 foot from the edge of
Customermy house.
JoeOkay.
CustomerNormally I live in the woods, lots of trees.
CustomerSo normally when they're dead, I just let them fall. And once they fall,
CustomerI cut them up and take care of it then.
CustomerBut these two are too close to the house for me to try to even cut them.
JoeAll right. So if you don't mind that, you know, rednecks know how to take these trees down.
JoeAnd so here's how we do it. When a person wants to cut and leave, like if you just want to have
Joethe trees cut down and leave them or they lay on or cut them up yourself, we do that. So what we
CustomerYeah.
CustomerYeah.
Joedo though is we don't come out there and like a bunch of knit widths, we actually size it up and
Joewe easily put ropes up in the tree. You know, it's not a, you know, that's a skill we have. We got a
CustomerYeah.
Joeand then we tie the ropes on it, we know how to tie it around there, and if the tree's leaning
CustomerRight.
Joeback or anything, we have little hand-operated winches that are specially designed for ropes,
Joethey're not wires, they're none of that stuff,
Customerright.
Joeand then we can just inch them over, inch them
Joeover, inch them over, and then they follow just exactly where we want to. And we have insurance,
Joeso that if something does happen, but we don't take risk, I mean we don't have to,
CustomerYeah, that's right. Yes,
Customeryes.
JoeSo, if you want an estimate, you know, you could probably send me some pictures.
JoeI might get throw something out on the phone, but if you were pricing this out, what would you say?
JoeWould you say this is over $500 or under $1,000? Okay. Well,
CustomerI have no idea.
Joehere's what really governs the price.
JoeA lot of times, if you give us an opportunity to schedule it, like around the crew and stuff like that, that makes the price better.
JoeIf it's like an emergency, you know, that, you know,
Joewe have to come out right now or whatever. Sometimes that makes it more expensive,
Customerthat it's not, it's not emergency.
Joebut we're real flexible on the pricing.
CustomerI just don't think that you often do it without coming to look at it and give me a prize.
JoeWell, okay, that's, that's very likely to be true.
JoeWhat I'm going to, I'm just going to tell you that generally we have a minimum of $1,000
Joeunless we can, listen, let me just tell you right,
CustomerAll right, here we go.
Joebut if we can schedule it in with some
Customerbuy much less.
JoeNow, sometimes we know some other guys that need work and we'll pass the lead
Joeonto them.
CustomerI just have to know the price before you cut them down.
JoeOh, well, we definitely give you a price. We don't,
Joewe don't scare people like that. That would be wrong. No, we look at the trees.
CustomerYeah,
Customeryeah,
JoeWe tell you what the price is. I'm just telling you how many trees is it?
JoeJust two trees. I think you should send me some pictures. I,
Customertrue.
CustomerThey're about, they're about, I don't know,
Customerless than four foot apart from each other.
JoeI just think you should send me some pictures and then I'm going to have Mike
Joeput his eyes on it. He's, we get
Customerokay,
JoeMasing five star reviews.
JoeEverybody loves Mike.
JoeHe knows what he's doing.
JoeHe's a veteran of tree work and you'll be treated right, Gary.
Customerokay.
CustomerNo, I'm just gonna walk up to the front porch
JoeOkay, and I'll look at him right here.
Customerand then I'll take you to the pictures.
JoeAnd then I'm probably gonna have Mike
Joeor his scheduler call you, okay?
CustomerOkay, I need a prize first.
JoeThat way they can, but I'm gonna send,
CustomerI need a prize first.
Joewhat's that?
JoeNobody's gonna come do anything without giving you a price.
JoeI promise.
JoeThat's just not the way to treat people, don't you agree?
CustomerOkay.
CustomerThere might be three trades in the picture.
CustomerIt's gonna be the two on the rise.
JoeOkay, I'll talk to you about it before before anybody comes out. Okay, just send
Joethem over here to this. I'm going to text you a number and you'll be able to text and you'll see
CustomerOkay, Dan.
Joeit. Okay.
CustomerOkay.
JoeAll right. Thank you, Gary.
CustomerThank you, my life.
OUTBOUND · 4m52s · NEUTRAL
arborist servicescost estimationcustomer experience and DIY approachservice schedulingCustomer location and service area
AI SummaryThe caller discussed tree cutting options and pricing, including cut-and-cut-up versus haul-off, and acknowledged that quotes from other providers would be sought. The agent indicated that a schedule would be arranged and that a colleague would call to provide a quote and confirm details. The customer agreed to have the designated team member follow up by phone to discuss scheduling and pricing, with the next steps involving a call to schedule the work and potentially obtain additional quotes.
CustomerHello?
JoeHello, Gary. This is Joe Lombardo, the tree guy.
CustomerYes, I tried though.
JoeIs this a good time? I've looked at your pictures.
CustomerOh, that's just fine.
JoeIt is? Okay.
JoeSo, you know, they don't look too big or too bad.
JoeYou know, they look like they would be fairly easy to lay down.
JoeWould you just like them cut down and lay on the ground and cut up?
CustomerI want to haul it all.
JoeOkay, so you want us to... Okay, that's good. That's pretty good.
JoeSo we could cut those down. What I'm going to do is I'm going to have Mike McDonald
JoeAnd the schedule this, all right? Because I think this, if you want
Joethat hauled off, you know, it's probably, you know, it's going to be between,
JoeI can't really tell
Joeexactly, you know, what's around there. But, you know, it's going to be $800 to $1,000, probably
Joeif you want it hauled off. If you just wanted to cut down and cut up into sections, you know, it'd
Customerdon't want to stand that much, but I appreciate you giving me a quote.
Joegiven that you probably have, you know,
CustomerI don't know.
CustomerI probably need to get some other quotes,
Joeoh, no doubt,
Joeno doubt she would need other quotes. So we, we don't try it. Yes. Okay.
Customerbecause I have no idea.
JoeYeah. Well, that's the thing, you know, so, uh,
Joebasically what it is is trees are easy to cut down.
JoeWhat it is is paying the dump fees and, uh, those kinds of things and what,
CustomerRob.
Joethose are the things that make it, uh, expensive.
JoeBut like if we just come and cut it down and cut it up a lot of times,
Joeyou know, you could save half that.
CustomerYeah.
JoeHave you ever had tree work or yard work?
Joedone like that. Yeah. Yeah, see that I'm that kind of guy. I'm gonna do it yourself
CustomerI've usually done it myself,
Customerbut I'm 71 years old now. I don't have the streets I used to.
JoeYeah, well, you know, I'm 69. I'll be 70 in January. So I I feel you I've done it all my I've done it all my life, you know, so
CustomerOh, okay.
JoeBut I still think I could do everything even though I shouldn't but you know
JoeWe're all live on a tight budget or we don't want to you know, we don't want to be price couch
JoeIt's just that everything is crazy if we're keeping up with our insurance, you know, which
JoeText you. And if we have good staff members, honestly, you just can't buy those people unless you pay them properly. You know, that's all, that's all that is.
CustomerYeah.
CustomerWhat would be the price if you just cut it up and left it on the ground?
JoeI'm gonna, I'm, you know, I like, if you were, if we could come and schedule it, and Mike would have to confirm this, you know, it would be half that probably I'm not like, you know, somebody's gonna have to look and see if they could be let down properly.
JoeThat kind of stuff with that be more careful, right?
CustomerGod.
JoeIt can't be because, uh, while we, if, you know, if we were all buddies and we were having a beer
Joetogether and all that, you know, we might just let it fall and flip around. But when we work for
Joea customer, you know, we really, we have to, we really take pride in care with it, not to, you
Joeknow, tear things up.
CustomerRight. Okay.
CustomerAnd what did you say you lived Utah?
JoeUh, who me? Oh, I'm, I'm personally right now. I'm in Salt Lake City with
CustomerYeah,
Joemy son, but, but our office, every, our office, everything is in Nashville. I just, I'm just
Customeryes, Utah. Okay.
CustomerYou're right. Okay.
CustomerOkay.
CustomerAll right. Well, I purchased you're getting touch with me. Yeah,
JoeOkay. Do you want Mike to call yours?
Customeryou can call me. That'd be fine.
JoeOkay. I'll give him the message then. Yes. Yes, Gary. Bye-bye
CustomerOkay. Thank you.
CustomerBye bye.
Carter Todd
+16153058903 • 4005 Wallace Ln, Nashville, TN, 37215 • 1 connected • 2m02s
OUT calls
3:03 PM 2m02s
Call details
OUTBOUND · 2m02s · NEUTRAL
Tree service informationCustomer follow-up and communicationcompany background and locationLead Generationcustomer service
AI SummaryThe caller indicated they received a lead from a lead generation service and asked for an estimate for tree work and to answer related questions. They provided contact details and suggested that staff members come out to assess the trees or continue discussion with a representative. There was no appointment set during the call, and the caller suggested a callback or follow-up to coordinate next steps.
CustomerHi, if you record your name and reason for calling, I'll see if this person is available.
JoeHello, Mr. Carter. This is Joe Lombardo.
JoeWell, it could be Mr. Todd, but I have your
Joename back in here backwards. I'm here to help you to get an estimate for your trees or answer
Joeyour questions about
CustomerThanks, please stay on the line.
CustomerI'm sorry, this person is not available.
CustomerIf you would like to leave an additional message,
Customerplease reply after the tone.
JoeHello, sir, you can call me back. I was here to give you some
Joeinformation about your trees if that's what you need. I got a lead from some
Joelead generation service and I was just following up. We are in fact located in
JoeNashville, Tennessee. I'm the director of operations and with 40 years of
Joeexperience and I try to take the calls first and see to it that the customer
JoeYou can call 629-236-3636 if you like and speak directly to the staff
Joeabout having someone come out and look at your trees or you can call me and
Joewe'll chat together. Whatever helps you.
JoeYou can call this number.
Shane Fox
+16155134433 • 626 Rebel Rd, Old Hickory, TN, 37138 • 1 connected • 0m59s
OUT calls
12:34 PM 0m59s
Call details
OUTBOUND · 0m59s · NEUTRAL
Lead GenerationCustomer outreach and communicationhome maintenancecost-savingcontact information
AI SummaryA voicemail was left from a service representative offering to assist with a potential service need and requesting the recipient to send pictures for review. The caller claimed extensive experience and suggested the recipient could save money, with the possibility that no work would be required. No specific appointment or transaction was confirmed in the message; next steps were not established.
Customercan't take your call now.
CustomerAt the tone, please record your message. When you've
Customerfinished recording, simply hang up or press pound for further options.
JoeHello, Mr. Fox, this is Joe Lombardo with the certified
JoeArbor Street Service in the Nashville area.
JoeAnd I just wanted to touch base this with you.
JoeWe got a
Joetext message from a lead generation company
Joethat said you might need something.
JoeWe'd be happy to help you.
JoeYou can send pictures.
JoeI can look at those.
JoeI've got 40 years experience.
JoeI can save you money probably.
JoeAnd you may not even have to have any work done.
JoeWe heard it helped.
Joe629-400, 2500, or you can call.
Christine Goldsberry
+15868225847 • 1509 Yarmouth Ln, Old Hickory, TN, 37138 • 1 connected • 2m55s
OUT calls
10:27 AM 2m55s
Call details
OUTBOUND · 2m55s · NEUTRAL
tree trimming quoteyard cleaningcustomer support processcost estimationscheduling and pricing
AI SummaryThe caller expressed interest in trimming overhanging limbs and vines from trees in the backyard and discussed whether an on-site estimate could be provided. The agent asked clarifying questions, suggested sending photos for an assessment, and proposed an approach to offer a competitive price based on scheduling. The next step was for the caller to text pictures, after which the conversation would continue to determine a fit and pricing.
CustomerHello?
JoeHello, this is Joe Lombardo. I'm the tree man that needs to call you back. How are you?
CustomerI'm doing well. Thank you. I just got a text this morning. I guess it was an advertisement
Customerand I just decided to click on it because I do have some trees that need to be trimmed
Customerin my backyard. So I just wanted to get it open.
JoeOkay.
JoeDo you want me to, well, let me see if I could save you some money.
JoeDo you want to talk about them first or would you just like somebody to come out
Joethere and give you an estimate?
CustomerWe can talk about them.
JoeOkay. Well,
CustomerIt's not a whole, it's not a, go ahead,
Joegood. How many trees do you have in the backyard?
Customera lot.
CustomerBut the only thing, the only trees that I want trimmed
JoeA lot. Okay.
Customerare the ones that are kind of hanging over my backyard.
CustomerAnd it's not a whole lot to trim,
Joeokay. Well, when you say it's not a whole lot to trim, do you mean it'll,
Customerbut.
Joeuh, will it go into, uh, will it take a big truck to haul it off or just what do you think?
Customeroh no no no no no no won't take a truck at all you know what I think you
JoeNo, no truck. So do we just come out with, do we need to climb up in the trees or do
Joeyou just need a guy with a big ladder or what?
Customerguys may be the wrong service I think I may just need a yard guy because it's
Customernot it's not trees like I'm trying to cut down big limbs it's more so that
Customerthere are few limbs that are hanging over in my yard and some vines that are
Customergrowing up on my deck that I want cut down so maybe I just maybe
JoeWell, yeah.
JoeI understand.
JoeBut the reason I'm asking these tough questions is to fill you out, and here's why.
JoeBecause once I understand that I can make a good recommendation, do you have some pictures
Joethat you could send me?
CustomerI can take some pictures and send you.
JoeGo ahead and send it to me.
CustomerShould I send them to the test message?
JoeAnd I've been doing this for 40 years, and sometimes here's how we do it.
JoeIf we schedule a job right when the crew is right there, you know, we could go and give
Joea good price, really low price, like a yard man.
Joeso that's why you can get the expertise
Joewithout having to pay for it based upon the scheduling.
CustomerOkay,
JoeSo it's not necessarily a bad fit.
Customerokay.
CustomerWell, I'll take some pictures and I'll take some to you.
JoeAll right,
Joeokay, so I'll text you back when I see them
Joeand then we'll carry on from there.
CustomerOkay, thank you so much.
JoeAll right.
Lori Blakely
+16154187135 • 300 16th St, Old Hickory, TN, 37138 • 2 connected • 11m35s
OUT calls
9:54 AM 1m39s9:56 AM 9m56s
Call details
OUTBOUND · 1m39s · NEUTRAL
Tree service informationcommunication with customerCall system troubleshooting and configurationpersonal outreach
AI SummaryA representative called to offer tree-related assistance and determine availability for addressing the caller's trees. The exchange included confirming the line quality and attempting to reconnect on a different line, with an implied follow-up via a callback. No service, appointment, or transaction occurred during the call, and the next step was to attempt contact on another line.
CustomerHi, if you record your name and reason for calling, I'll see if this person is available.
JoeHello, this is Joe Lombardo with the Certified Arborist Tree Service.
JoeI'm just calling to see if I can help you out with your trees.
CustomerThanks, Joe Lombardo.
CustomerPlease stay on the line.
CustomerHello?
JoeYes, hello. Hello, this is Joe. How are you today?
CustomerDo I love you?
JoeYes, I got
Joea message that Ms. Blakely wanted to talk to me about her trees and I wanted to let
Joeyou know that I can hear to help you. Maybe I can solve your problems or without even costing
Joeyou any money.
CustomerOh, okay.
JoeTell me about your tree.
CustomerSo, okay. So, carbon is hello.
JoeYes. Are you having trouble hearing me?
CustomerYes
JoeLet me see if I'm gonna try to call you back and see if that works better, okay?
JoeI'm gonna call you on another line. All right. Thank you
CustomerAlright,
Customeruh-huh
OUTBOUND · 9m56s · POSITIVE
tree healthtree safetytree age and longevityTree damage from weather eventstree replacement options
AI SummaryThe caller sought professional advice about a large, old sugar maple and whether it should be pruned or removed. The agent provided general pruning guidance, discussed hazards, and explained that options such as cabling could be considered and that pruning decisions depend on safety and maintenance needs. The agent offered an inspection, proposed sending photos and arranging an on-site visit by the team, and discussed scheduling based on hazard assessment.
CustomerHi, if you record your name and reason for calling, I'll see if this person is available.
JoeHello, this is Joe Lombardo with the Certified Harper's Tree Service.
CustomerThanks, Joe Lombardo.
CustomerPlease stay on the line.
CustomerHey.
JoeI'm here. Is that better?
CustomerYeah, that's better.
JoeOkay. Well, I'm glad somebody's on my side. So tell me what's
Joeon your mind. I know you got a call or a text from someone out of the blue and they passed
Joeit on to me,
CustomerYes,
Joebut I'm here to help.
Customerwell I have a 70,
Customerwell the house was built 73 years ago, and this was part of the original
Customerlandscape.
CustomerSo it's about a 70 plus year old sugar mate,
JoeOkay, it's a sugar my pot, okay?
Customerand it's never been cut on before,
Customerand it's never lost a limb.
CustomerAnd in that horrible storm that we just had this year,
JoeUh-oh.
Customerit didn't lose hardly a leaf,
Customerbut it's huge.
CustomerSo I'm wondering,
CustomerI mean,
CustomerI'm wondering if two of the
Customerkind of go out to the side should maybe be cut all and it's super
Customersuper tall so I don't know I know we had we have lived here 47 years and about
Customer30 years ago we had an arbanist that took care of the trees at Vanderbilt and
Customerhe told us to never cut a limb that went up only cut limbs that go down but we
CustomerAnd if it needs to be cut back somehow,
CustomerI want it safely done.
CustomerI don't want to damage the tree.
CustomerI mean, it's easy to get to.
CustomerThere's a driveway right beside it.
CustomerTwo of them in fact on either side.
CustomerIt's just huge.
CustomerSo I don't know what we should do.
CustomerMy girlfriend has one too.
CustomerA block and a half from here and it's this big.
CustomerAnd she hadn't touched hers either.
Joelet me just tell you a little,
JoeI'll talk to you about trees a little bit.
JoeI'm gonna see if it matches your experience.
JoeYou know, I've been talking to people for 40 years
Joeabout their trees.
CustomerYeah.
JoeAnd, you know, if trees, they endure.
JoeAnd I just wanna use that because they don't come and go.
JoeWhat they do is they put on new fresh material
Joeon the outside of their tree, you know?
JoeSo the inside doesn't grow, it's like a fingernail.
JoeI mean, you know, it's dead.
CustomerYeah.
JoeOkay, but so the inside is just there to hold the tree up and then it just adds a layer
Joeon the outside, one new one after another.
CustomerUh-huh.
JoeAnd so when you cut a limb off of a tree,
Joeall that happens is inside, down below the
Joecut, the tree begins to seal it off, just like if you cut your finger, it'll start clogging
Customerright.
Joeup in there.
Customerright, a new project.
JoeSo we've seen that. So you can put a little heart shape in a tree, you know,
Joecut your, you and your sweetheart,
Joejust carve it on the tree and then the tree will cover it up.
JoeBut that little place is always inside. Now, sugar maples,
Joethey can live a long time.
JoeA lot of them get root fungus and then you'll see that up in the tips of the trees.
Customeryeah.
JoeIt's happening to the tree itself.
JoeUm, then
Customerlook out.
JoeBecause you could have several things happening to it all at once a person a person could feel it's all or nothing
CustomerYeah.
JoeOh, well, this tree has to come down or you know, this is that and if you heard the rule
JoeFrom the vent from the other arborist from long ago
JoeHe said only cut limbs they go this way and not that way
JoeWell, you know the wind does whatever it wants to a tree and so does the power company
CustomerRight.
CustomerI know the power company's not touched it. No, we're near a power line.
JoeYes, ma'am, but what I'm trying to tell you what I'm trying to tell you is that these trees recover anyway
CustomerThey're horrible. Yeah,
JoeNo, they don't die
Customerright.
JoeBut some pruning requires depending on how you prune it may require you to come back and prune it sooner than later
JoeSo the difference in pruning has to do with how much time and money a person might want to put on doing it
JoeSo I would just tell you this don't worry about a thing
JoeWe'll come out and do an inspection
Customerokay.
Joeand you know, just as long as you just know
Joethat you can cut a limb anywhere you want to on a tree.
JoeNow, what that means is you first take away the hazards
Joefrom the tree so that the people are safe.
CustomerRight.
JoeYou make that safe and then you work to make it healthy
Joeand while you're at it, make it beautiful.
CustomerRight.
JoeYou see, so that's where the good judgment comes.
JoeNow, Mike is gonna be able to come out there
JoeAnd you say you have a neighbor that's nearby
Joethat has a similar concern?
Customerwell she doesn't have a concern i don't think but hers is just as big
Customerit's not bigger and she had never cut on hers either yeah no i don't want to cut down there's
JoeWell, we don't want to cut the, let's, let's don't cut it
Joedown. Let's first find out if there's a hazard.
JoeYeah.
Customerjust there's a limb to the left and to the right they're big heavy limb and they lean over and those
JoeYes, okay.
Customerare the only two limbs on it i can see that are dangerous but you know you may see something totally
JoeWell, yeah, but you know,
Joewhat it is, is we don't look at, you know, we try to give a person something they can
Joemake a decision on, but see, there's different ways.
JoeSometimes when you have a big limb and
JoeThat's the kind of thing you can do. So you don't
Joealways have to cut a limb if you don't want to, but then you, but then that might require maintenance.
JoeSo I know that, you know, the arborist we send out there to do the inspection is going to be able
Joeto give you options so that you can see that it's not one way or the other. Let me ask you this,
CustomerOh yeah.
Joeif they give, if they give, let's say that you come to an agreement on the price, let's say you
JoeAnd he gives you a prize.
JoeDo you need to have
Joeit done right away or would you like to, or can you schedule it?
CustomerI can schedule it. There's no danger. I have I'm not pursuing this
CustomerI've just been thinking about it and I kind of have to get across the street to look at it to tell
CustomerWhat's going on? You know, because it's so huge you got to get back.
JoeDo you want to take a
Joepicture and send it to me?
CustomerYeah, I can see this number
JoeOkay, you can send it to this number.
CustomerOkay, I'll go out and take a picture of it. No. No, it's quiet out here usual.
JoeYeah, take several of them.
JoeAnd if you, you know, don't get run over.
JoeWell, you know, if you get run over, then
JoeI lose a customer.
CustomerYeah, I know you're not gonna lose me
CustomerYeah
JoeAll right, so I'm Joe. Can I, can I call you Lori?
JoeOkay, Lori. I don't have your address. That'll help me. Let me tell you why because then week I can go on Google Maps
JoeYou know and look at the surrounding trees and learn a lot about the landscape, okay?
Customeryes, we're in a tree park, but I'm a 360 through. Yes. Oh, okay. Yes, sir.
Joe316th Street,
Joeokay 37138. Okay. All right. Go take the pictures. I'll be waiting
JoeI'll call you back when I get the pictures and look at them. All right. Bye. Bye
CustomerAlrighty.
CustomerOkay.
CustomerBye. Bye